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Last updated: January 2026
At Panelhouse, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help.
Returns and Refunds
You may return most items within 30 days of delivery for a full refund or exchange.
To be eligible for a return:
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The item must be unused, in its original condition, and with all tags and packaging intact.
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To start a return, please contact us at [seuemail@dominio.com] and include your order number.
Refund Process
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Refunds are issued to the original payment method.
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Once we receive and inspect the returned item, refunds are processed within 5–10 business days.
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Original shipping fees are non-refundable, except when the return is due to our error (wrong or defective item).
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Return shipping costs are the customer’s responsibility, except in cases of error on our part.
Exceptions (Non-Refundable Items)
The following items are not eligible for refunds:
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Personalized or custom-made products
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Perishable goods
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Digital downloads, gift cards, or software
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Final sale items (clearly marked as such)
Defective or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us immediately.
In these cases, Panelhouse will cover the return shipping and offer a replacement or a full refund.
We reserve the right to refuse returns that do not comply with this policy.
